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HR & Benefits Operations Specialist

Remote (US — Eastern Time Preferred)
Full-Time
Compensation: $70,000 – $90,000

Who's this Role is For

The ideal candidate brings:

  • 3+ years of experience in HR operations, payroll, or benefits (multi-client experience strongly preferred)
  • Background in PEO, ASO, broker, or consulting environments
  • Detail-oriented, systems-minded approach to execution
  • Comfort operating independently and managing ambiguity without losing precision
  • Ability to identify patterns and proactively improve processes

 

This is not an entry-level HR role. It is not purely administrative. It requires judgment, initiative, and ownership.

Why Join Kona HR

  • Direct access to founders from day one
  • Real operational impact—your work shapes the firm
  • Opportunity to build and own scalable systems
  • Meaningful responsibility, early

Why This Role Exists

As client volume and complexity increase, founder time is increasingly pulled into day-to-day execution. We are hiring a strong operator who can take real ownership and help us scale with consistency and precision.

  • Take real ownership of benefits and payroll workflows
  • Improve consistency and follow-through across client accounts
  • Reduce compliance risk through rigorous process adherence
  • Increase client responsiveness and service quality
  • Document and strengthen core operational playbooks

This role is execution-focused but high-trust. You will work directly with the founders and become an extension of the leadership team.

Working Style

  • Fast-paced, execution-driven environment
  • High autonomy with clear accountability
  • Direct daily interaction with founders
  • Clear priorities and high standards throughout

Growth Path

As Kona grows, this role has clear potential to evolve:

  • Defined operational ownership across service areas
  • Process and team leadership opportunities
  • Support and mentorship of future hires
  • Broader operational management responsibilities

We are building intentionally—and we are willing to wait for the right person.

What You Will Own

Benefits Administration

  • End-to-end enrollment processing and change management
  • Carrier coordination and issue resolution
  • Ongoing client support for benefits-related inquiries

Payroll Support

  • Multi-client payroll execution support
  • Audit assistance and reconciliations
  • Accuracy oversight and deadline management

HR Administration & Compliance

  • Workflow support and process documentation
  • Ongoing process refinement and improvement
  • Risk reduction through operational consistency

Client Support

  • Professional, confident communication via email and live calls
  • Ticket and task management with clear follow-through

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